Feedback is essential: it improves performance, develops talent, aligns expectations, solves problems. Your growth depends on your ability to take advantage of criticism despite your natural responses and on your willingness to seek even more advice and coaching from bosses, peers and subordinates.

People have 5 fundamental human needs: the need to be heard, to feel like they are part of a team, to know they matter, to contribute meaningfully and to learn and grow. How employees feel about their job is largely on the manager’s shoulders.

After looking at over a hundred groups for more than a year, Project Aristotle researchers concluded that understanding and influencing group norms were the keys to improving Google’s teams. Researchers noticed two behaviors that all the good teams generally shared.