Change is hard, but for most people at some point necessary. People will need support with this process. They’ll need a coach.If you’re a manager, your most important job is to help those around you reach their greatest potential.

Feedback is essential: it improves performance, develops talent, aligns expectations, solves problems. Your growth depends on your ability to take advantage of criticism despite your natural responses and on your willingness to seek even more advice and coaching from bosses, peers and subordinates.

Companies invest considerable money and time in the development of talent, but without the up-to-date work to ensure that leaders build a learning culture. Frontline managers have the greatest and most immediate impact.